Fulfillment Policy

Effective Date: January 1, 2025

This Fulfillment Policy outlines the terms and conditions for the services provided by Unfinished Studio LLC ("we," "our," or "us") in connection with auto-recurring monthly payments made through Stripe. By engaging our services, you agree to the terms of this policy.

Description of Services

Unfinished Studio LLC specializes in designing and developing bespoke marketing websites for SaaS enterprises. We collaborate with marketing teams to build, manage, and scale their digital presence, ensuring high-quality, performance-driven results. Each project is tailored to meet your unique business objectives, with detailed design previews and iterative feedback loops to ensure satisfaction.

Purchase Currency

All prices listed on our website and invoices are displayed in USD (United States Dollar). For international clients, currency conversion may be handled by your payment provider.

Customer Service Contact Information

We are committed to providing prompt and efficient customer support. You can reach us via:

Fulfillment Policies

Refund Policy

We prioritize your satisfaction and stand by the quality of our work. Refunds may be issued under the following conditions:

  • Project Deposits: Non-refundable once work has commenced.
  • Service Deliverables: Refunds may be considered on a case-by-case basis if the project scope is not fulfilled as agreed.
  • Refund requests must be made in writing within 30 days of project completion.
Delivery Policy

For website development projects, delivery timelines are clearly defined in the project agreement. Typical project timelines range from 4 to 12 weeks, depending on scope and complexity. Deliverables will be provided digitally through secure channels.

Return Policy

As we provide digital services, returns do not apply. However, we are happy to address any concerns or revisions within the agreed-upon project terms.

Cancellation Policy

Clients may cancel projects before work has begun for a full refund. Once work has commenced, cancellations will incur charges for work completed up to the cancellation date.

Legal and Export Restrictions

Unfinished Studio LLC operates in compliance with all U.S. laws and regulations. Clients are responsible for ensuring compliance with any local laws applicable to their business.

Privacy Policy

We value your privacy and handle your data responsibly. For detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy.

Business Address

Unfinished Studio LLC
1361 E. Carson St.
Carson, CA 90745

Promotions and Discounts

All promotional offers are subject to the terms outlined in the respective campaign materials. For questions regarding eligibility or terms, contact us at hello@unfinished.cc

Security of Customer Payment Information

Your payment information is processed securely in compliance with PCI standards. Our website uses HTTPS encryption to protect all data transactions. For more information about how we safeguard your payment details, please refer to our Security Practices.

Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal

Logos for these payment methods are displayed on our checkout page for your convenience.

If you have additional questions about our policies, please don’t hesitate to contact us at hello@unfinished.cc